How to update the email address linked to your Refrens Account?

Changed your email address or made an error during setting up your Refrens account?

No worries. You can update the email address linked with your Refrens account with ease.

Let’s see how:

Step 1: Access User SettingsFirstly, log into your Refrens account, and navigate to Business Settings > All Users > Add User:

Step 2: Add the New Email Address

You will see a pop-up form as shown below:



Fill out this form with:

Name: Enter your full name.
Email: Input the updated email address you wish to associate with your Refrens account.
In the Business Roles dropdown, select Super Admin.
(Note: Super Admins have full control, including the ability to add or remove users.)
Click on Send Invite to proceed. This will send an invitation link to your new email address.

Step 3: Check Your New Email Inbox

Check for an invitation email from Refrens in your newly added email inbox:



Just click on the “View Business” button to go to your Refrens business account.

Step 4: Remove the Old Email User



Return to Business Settings > All Users.
Locate the user associated with the old email address.
Click on More > Remove.
A confirmation pop-up will appear. Enter your Refrens business password and click Yes, Remove.

That’s it! Your Refrens account is now updated with your new email address.

If you need further assistance, feel free to reach out to us at care@refrens.com or contact us via chat support for quicker help!

Updated on: 31/01/2025